Hospitality Customer Support

Hospitality & Guest Services professionals provide remote support for hotels, resorts, travel businesses, and hospitality operations.

• Guest inquiries

• Reservation assistance

• Booking support

• Guest communication

• Email and chat support

• Reservation modifications

• Guest issue resolution

• Documentation

• Follow-up with guests

• Administrative support

• Hospitality or customer service experience preferred(Airbnb, Booking.com, Expedia, Agoda)

• Excellent communication

• Strong customer-service orientation

• Professional telephone etiquette

• Problem-solving skills

• Ability to remain calm and professional

• Strong attention to detail

• Familiarity with reservation systems is an advantage

Experience with:

• Property Management Systems

• Reservation systems

• CRM platforms

• Zendesk

• Salesforce

• Email and chat platforms

• VoIP systems

• Microsoft Office / Google Workspace

To support reliable remote work and client requirements, applicants should have access to the following:

Computer

• Laptop, desktop, or MacBook

• Processor: Intel Core i5 or equivalent, minimum

• Windows: Windows 11 or later

• macOS: macOS Ventura or later

• Memory: Minimum 8 GB RAM

• Storage: Minimum 256 GB

Internet

Primary Internet: Minimum 50 Mbps

Backup Internet: Minimum 25 Mbps

Applicants should have a reliable backup internet connection that can be used if the primary connection becomes unavailable.

Power Backup

A reliable power backup solution is required to help maintain work continuity during power interruptions.

Examples may include:

• UPS

• Power station

• Battery backup

• Other reliable backup power solution

Recommended Equipment

Depending on the position and client requirements:

• Noise-canceling headset (Wired USB Preferred)

• Webcam

• External monitor

• Surge protector

• Dedicated workspace