AU Property & Real Estate

AU Property & Real Estate Support professionals provide remote administrative and operational assistance to Australian real estate agencies, property managers, buyers’ agents, developers, and property professionals. The role supports day-to-day property operations through administration, listing coordination, appointment scheduling, tenant and client communication, documentation, database management, and follow-up activities.

The ideal candidate is organised, detail-oriented, professional, and comfortable communicating with Australian property owners, tenants, buyers, sellers, agents, and service providers.

• Provide day-to-day administrative support to real estate agents and property managers

• Manage calendars, appointments, inspections, and property-related schedules

• Coordinate open homes, property inspections, and viewing appointments

• Assist with property listing preparation and updates

• Upload and maintain property information, photos, descriptions, and documentation

• Respond to enquiries from buyers, sellers, tenants, landlords, and prospects

• Manage emails, phone calls, messages, and follow-ups

• Maintain CRM and property management system records

• Update property databases and contact information

• Assist with tenant and landlord communication

• Coordinate maintenance requests and follow up with contractors and service providers

• Prepare property-related documents, reports, and correspondence

• Assist with application and documentation processing

• Follow up leads, enquiries, inspections, and prospective clients

• Assist with sales and leasing administration

• Maintain organised digital files and property records

• Provide general administrative and operational support to the real estate team

• Previous experience in real estate, property management, administration, customer service, or virtual assistance

• Experience supporting Australian real estate businesses is an advantage

• Strong written and verbal English communication skills

• Excellent organisational and time-management skills

• Strong attention to detail and accuracy

• Professional and confident communication with clients and tenants

• Ability to manage multiple properties, tasks, and deadlines

• Good understanding of general real estate and property management terminology

• Experience with property listings, inspections, lead management, or tenant communication is an advantage

• Strong computer and internet skills

• Ability to work independently and maintain productivity in a remote environment

• Reliable, responsive, and professional work attitude

Candidates may work with commonly used real estate, property management, CRM, and business platforms, including:

• PropertyMe

• MRI Software

• Re-Leased

• Console Cloud

• Property Tree

• Inspection Express

• realestate.com.au (REA)

• Domain

• Xero

• Microsoft 365

• Google Workspace

• Microsoft Teams / Zoom

• CRM and lead management platforms

Experience with specific platforms is an advantage but may not always be required, depending on the client's requirements and training provided.

Ideal Candidates

Real Estate Virtual Assistant • Property Management Assistant • Real Estate Administrator • Leasing Assistant • Property Administrator • Sales Administrator • Customer Service Representative • Executive/Administrative Assistant • Real Estate Coordinator

To support reliable remote work and client requirements, applicants should have access to the following:

Computer

• Laptop, desktop, or MacBook

• Processor: Intel Core i5 or equivalent, minimum

• Windows: Windows 11 or later

• macOS: macOS Ventura or later

• Memory: Minimum 8 GB RAM

• Storage: Minimum 256 GB

Internet

Primary Internet: Minimum 50 Mbps

Backup Internet: Minimum 25 Mbps

Applicants should have a reliable backup internet connection that can be used if the primary connection becomes unavailable.

Power Backup

A reliable power backup solution is required to help maintain work continuity during power interruptions.

Examples may include:

• UPS

• Power station

• Battery backup

• Other reliable backup power solution

Recommended Equipment

Depending on the position and client requirements:

• Noise-canceling headset (Wired USB Preferred)

• Webcam

• External monitor

• Surge protector

• Dedicated workspace