AR Follow-Up Specialists
AR Follow-Up Specialists
Job Overview
AR Follow-Up Specialists focus on outstanding insurance and patient accounts, working to resolve unpaid or underpaid claims and improve collections.
Key Responsibilities
Review outstanding accounts receivable
Contact insurance companies regarding unpaid claims
Denial Management
Appeals
Check claim status
Identify payment issues
Research claim discrepancies
Follow up on aged accounts
Document payer interactions
Submit corrected claims when appropriate
Escalate unresolved issues
Maintain accurate follow-up notes
Skills & Qualifications
Healthcare AR experience preferred
Knowledge of insurance claims
Understanding of payer processes
Strong analytical skills
Excellent telephone communication
Ability to work with aging reports
Strong documentation skills
Ability to meet productivity and quality expectations
Technology & Platforms
Experience with:
EHR/EMR systems
Practice Management Systems
Insurance portals
Availity
Waystar
Microsoft Excel / Google Sheets
VoIP and communication platforms
Work Equipment & System
To support reliable remote work and client requirements, applicants should have access to the following:
Laptop, desktop, or MacBook
Processor: Intel Core i5 or equivalent, minimum
Windows: Windows 11 or later
macOS: macOS Ventura or later
Memory: Minimum 8 GB RAM
Storage: Minimum 256 GB
Primary Internet: Minimum 50 Mbps
Backup Internet: Minimum 25 Mbps
Applicants should have a reliable backup internet connection that can be used if the primary connection becomes unavailable.
A reliable power backup solution is required to help maintain work continuity during power interruptions.
Examples may include:
UPS
Power station
Battery backup
Other reliable backup power solution
Depending on the position and client requirements:
Noise-canceling headset (Wired USB Preferred)
Webcam
External monitor
Surge protector
Dedicated workspace