AU Trades & Construction Support

AU Trades & Construction Support professionals provide remote administrative and operational assistance to Australian builders, contractors, tradies, and construction businesses. The role focuses on keeping day-to-day operations organised by supporting scheduling, job coordination, quoting, documentation, customer communication, invoicing, supplier coordination, and general administration.

The ideal candidate is organised, detail-oriented, responsive, and comfortable working with Australian clients, trades, suppliers, and subcontractors.

• Manage day-to-day administrative tasks for trades and construction businesses

• Schedule jobs, appointments, site visits, and customer bookings

• Coordinate calendars and communicate schedule changes

• Prepare and format quotes, estimates, tenders, and job documentation

• Follow up outstanding quotes and customer enquiries

• Assist with job tracking and project administration

• Maintain digital files, project records, contracts, and documentation

• Coordinate communication with customers, suppliers, subcontractors, and trades

• Follow up material orders, deliveries, and supplier requests

• Prepare invoices and assist with accounts receivable follow-up

• Assist with progress claims, purchase orders, and payment tracking

• Maintain compliance and subcontractor documentation

• Update job management systems and internal records

• Handle email, phone, and general customer communication

• Provide administrative support to project managers, builders, contractors, and business owners

• Previous experience in administration, customer service, construction administration, or virtual assistance

• Experience supporting Australian businesses is an advantage

• Strong written and verbal English communication skills

• Excellent organisational and time-management skills

• Strong attention to detail and accuracy

• Ability to manage multiple tasks and priorities

• Comfortable communicating with customers, suppliers, and subcontractors

• Basic understanding of construction or trades terminology

• Experience with quoting, invoicing, scheduling, or job coordination is an advantage

• Ability to work independently in a remote environment

• Professional, reliable, and responsive work attitude

Candidates may work with commonly used Australian trades and construction platforms, including:

• ServiceM8

• AroFlo

• simPRO

• Tradify

• Fergus

• Buildxact

• Xero

• MYOB

• Microsoft Office / Microsoft 365

• Google Workspace

• Zoom / Microsoft Teams

• CRM and job management systems

Platform experience is an advantage but not always required, as training may be provided depending on the client and position.

Ideal Candidates

This role is suitable for professionals with backgrounds such as:

Construction Administrator • Trades Administrator • Project Administrator • Virtual Assistant • Scheduler • Customer Service Representative • Accounts/Invoice Administrator • Estimating Assistant • Operations Assistant

To support reliable remote work and client requirements, applicants should have access to the following:

Computer

• Laptop, desktop, or MacBook

• Processor: Intel Core i5 or equivalent, minimum

• Windows: Windows 11 or later

• macOS: macOS Ventura or later

• Memory: Minimum 8 GB RAM

• Storage: Minimum 256 GB

Internet

Primary Internet: Minimum 50 Mbps

Backup Internet: Minimum 25 Mbps

Applicants should have a reliable backup internet connection that can be used if the primary connection becomes unavailable.

Power Backup

A reliable power backup solution is required to help maintain work continuity during power interruptions.

Examples may include:

• UPS

• Power station

• Battery backup

• Other reliable backup power solution

Recommended Equipment

Depending on the position and client requirements:

• Noise-canceling headset (Wired USB Preferred)

• Webcam

• External monitor

• Surge protector

• Dedicated workspace