AU Customer Service & Administration

AU Customer Service & Administration Support professionals provide reliable remote assistance to Australian businesses across customer service, office administration, communication, scheduling, data management, and day-to-day business operations. The role helps businesses maintain responsive customer service while keeping administrative processes organised and efficient.

• Handle inbound and outbound customer enquiries

• Respond to customer calls, emails, chats, and online enquiries

• Provide accurate information about products, services, bookings, and accounts

• Resolve customer concerns and escalate complex issues when required

• Manage appointment and booking schedules

• Perform general administrative and data-entry tasks

• Maintain customer records and databases

• Update CRM systems and customer information

• Manage shared inboxes and email correspondence

• Prepare documents, reports, forms, and business correspondence

• Process customer requests, orders, bookings, and service enquiries

• Follow up leads, enquiries, requests, and outstanding actions

• Coordinate communication between customers, suppliers, and internal teams

• Assist with invoicing, payment enquiries, and basic account administration

• Maintain digital files and business records

• Assist with daily office and operational administration

• Monitor tasks and follow up items requiring action

• Provide general virtual administrative support to business owners and teams

• Previous experience in customer service, administration, call centre, virtual assistance, or office support

• Experience supporting Australian businesses is an advantage

• Excellent written and verbal English communication skills

• Strong customer service and problem-solving abilities

• Professional and confident telephone manner

• Strong organisational and time-management skills

• Excellent attention to detail

• Accurate data-entry and record-keeping skills

• Ability to handle multiple tasks and priorities

• Comfortable working with customers through phone, email, and chat

• Strong computer and internet skills

• Ability to work independently in a remote environment

• Reliable, professional, and responsive work attitude

Candidates may work with commonly used customer service, communication, CRM, and business administration platforms, including:

• Salesforce

• HubSpot

• Zoho CRM

• Microsoft Dynamics

• Zendesk

• Freshdesk

• Microsoft 365

• Google Workspace

• Microsoft Teams

• Zoom

• Slack

• Live Chat and Helpdesk Platforms

• CRM and customer management systems

• Cloud-based phone and contact-centre platforms

Experience with specific platforms is an advantage but may not always be required, depending on the client's requirements and training provided.

Ideal Candidates

Customer Service Representative • Customer Support Specialist • Administrative Assistant • Virtual Assistant • Receptionist • Office Administrator • Customer Success Assistant • CRM Administrator • Operations Assistant • Call Centre Representative • Executive Assistant • Data Entry Specialist

To support reliable remote work and client requirements, applicants should have access to the following:

Computer

• Laptop, desktop, or MacBook

• Processor: Intel Core i5 or equivalent, minimum

• Windows: Windows 11 or later

• macOS: macOS Ventura or later

• Memory: Minimum 8 GB RAM

• Storage: Minimum 256 GB

Internet

Primary Internet: Minimum 50 Mbps

Backup Internet: Minimum 25 Mbps

Applicants should have a reliable backup internet connection that can be used if the primary connection becomes unavailable.

Power Backup

A reliable power backup solution is required to help maintain work continuity during power interruptions.

Examples may include:

• UPS

• Power station

• Battery backup

• Other reliable backup power solution

Recommended Equipment

Depending on the position and client requirements:

• Noise-canceling headset (Wired USB Preferred)

• Webcam

• External monitor

• Surge protector

• Dedicated workspace