Healthcare Customer Support

Healthcare Customer Support professionals assist patients, members, providers, or healthcare organizations through phone, email, chat, and other communication channels

• Answer customer inquiries

• Provide general account or service assistance

• Schedule appointments when applicable

• Verify information

• Document interactions

• Escalate complex concerns

• Provide professional and empathetic support

• Follow established workflows and scripts

• Healthcare customer service experience preferred

• Excellent English communication

• Strong listening skills

• Professional telephone etiquette

• Customer-focused approach

• Strong documentation skills

• Ability to handle sensitive information appropriately

• Ability to work under pressure

Experience with:

• CRM systems

• EHR systems

• Contact center platforms

• VoIP systems

• Ticketing systems

• Email and chat platforms

• Microsoft Office / Google Workspace

To support reliable remote work and client requirements, applicants should have access to the following:

Computer

• Laptop, desktop, or MacBook

• Processor: Intel Core i5 or equivalent, minimum

• Windows: Windows 11 or later

• macOS: macOS Ventura or later

• Memory: Minimum 8 GB RAM

• Storage: Minimum 256 GB

Internet

Primary Internet: Minimum 50 Mbps

Backup Internet: Minimum 25 Mbps

Applicants should have a reliable backup internet connection that can be used if the primary connection becomes unavailable.

Power Backup

A reliable power backup solution is required to help maintain work continuity during power interruptions.

Examples may include:

• UPS

• Power station

• Battery backup

• Other reliable backup power solution

Recommended Equipment

Depending on the position and client requirements:

• Noise-canceling headset (Wired USB Preferred)

• Webcam

• External monitor

• Surge protector

• Dedicated workspace