AU Healthcare & NDIS

AU Healthcare & NDIS Support professionals provide remote administrative and operational assistance to Australian healthcare providers, NDIS providers, allied health practices, support coordinators, and disability service organisations. The role focuses on helping teams manage administration, client communication, scheduling, documentation, service coordination, billing support, and day-to-day operations.

The ideal candidate is organised, compassionate, detail-oriented, and able to handle confidential client information while communicating professionally with participants, families, healthcare professionals, support workers, and service providers.

• Provide day-to-day administrative support to healthcare and NDIS teams

• Manage client and participant records and documentation

• Schedule appointments, assessments, consultations, and support services

• Coordinate calendars for healthcare professionals and support workers

• Handle phone calls, emails, enquiries, and client communications

• Assist with NDIS participant onboarding and documentation

• Maintain participant and client information in internal systems

• Assist with service bookings and support coordination administration

• Follow up appointments, referrals, service requests, and outstanding documentation

• Assist with invoice preparation and billing administration

• Process timesheets, service records, and supporting documentation

• Assist with accounts receivable and payment follow-up where required

• Coordinate communication between participants, families, providers, and support workers

• Prepare reports, correspondence, forms, and administrative documents

• Maintain accurate digital records and confidential information

• Assist with compliance and documentation requirements

• Support healthcare and NDIS teams with general administrative tasks

• Previous experience in healthcare, NDIS, disability services, administration, customer service, or virtual assistance

• Experience supporting Australian healthcare or NDIS organisations is an advantage

• Strong written and verbal English communication skills

• Excellent organisational and time-management skills

• Strong attention to detail and accurate data entry

• Understanding of confidentiality and handling sensitive client information

• Familiarity with NDIS terminology and processes is an advantage

• Experience with appointment scheduling and client coordination

• Ability to communicate professionally with participants, families, providers, and healthcare professionals

• Strong computer and internet skills

• Ability to manage multiple tasks while meeting deadlines

• Compassionate, patient, and professional approach to client interactions

• Ability to work independently in a remote environment

Candidates may work with healthcare, NDIS, scheduling, CRM, accounting, and communication platforms, including:

• Lumary

• ShiftCare

• Brevity

• CareMaster

• AlayaCare

• Splose

• Cliniko

• Power Diary

• Xero

• Microsoft 365

• Google Workspace

• Microsoft Teams / Zoom

• CRM and client management systems

• NDIS-related portals and provider systems

Experience with specific platforms is an advantage but may not always be required, depending on the client's requirements and training provided.

Ideal Candidates

NDIS Administrator • NDIS Support Coordinator Assistant • Healthcare Virtual Assistant • Medical Administrative Assistant • Allied Health Administrator • Patient Coordinator • Client Services Officer • Disability Services Administrator • Medical Receptionist • Healthcare Customer Service Representative • Billing/Accounts Administrator

To support reliable remote work and client requirements, applicants should have access to the following:

Computer

• Laptop, desktop, or MacBook

• Processor: Intel Core i5 or equivalent, minimum

• Windows: Windows 11 or later

• macOS: macOS Ventura or later

• Memory: Minimum 8 GB RAM

• Storage: Minimum 256 GB

Internet

Primary Internet: Minimum 50 Mbps

Backup Internet: Minimum 25 Mbps

Applicants should have a reliable backup internet connection that can be used if the primary connection becomes unavailable.

Power Backup

A reliable power backup solution is required to help maintain work continuity during power interruptions.

Examples may include:

• UPS

• Power station

• Battery backup

• Other reliable backup power solution

Recommended Equipment

Depending on the position and client requirements:

• Noise-canceling headset (Wired USB Preferred)

• Webcam

• External monitor

• Surge protector

• Dedicated workspace