Medical Virtual Assistant

Medical Virtual Assistants provide remote administrative and support services to healthcare providers, medical practices, and healthcare organizations.

They help healthcare teams manage administrative workflows, patient communication, scheduling, documentation, and other non-clinical tasks so providers can focus on patient care.

• Patient scheduling and appointment coordination

• Insurance eligibility and benefits verification

• Patient communication

• Data entry and documentation

• Medical records and document management

• Referral coordination

• Prior authorization support

• Provider portal management

• Administrative follow-up

• Other assigned healthcare administrative tasks

• Previous healthcare or medical administrative experience preferred

• Strong written and verbal English communication

• Excellent attention to detail

• Strong organizational and time-management skills

• Ability to handle confidential information professionally

• Familiarity with healthcare terminology

• Ability to learn new healthcare systems and workflows

• Previous experience with U.S. healthcare is an advantage

• Electronic Health Records (EHR)

• Practice Management Systems

• Provider portals

• Microsoft Office / Google Workspace

• Communication and scheduling platforms

To support reliable remote work and client requirements, applicants should have access to the following:

Computer

• Laptop, desktop, or MacBook

• Processor: Intel Core i5 or equivalent, minimum

• Windows: Windows 11 or later

• macOS: macOS Ventura or later

• Memory: Minimum 8 GB RAM

• Storage: Minimum 256 GB

Internet

Primary Internet: Minimum 50 Mbps

Backup Internet: Minimum 25 Mbps

Applicants should have a reliable backup internet connection that can be used if the primary connection becomes unavailable.

Power Backup

A reliable power backup solution is required to help maintain work continuity during power interruptions.

Examples may include:

• UPS

• Power station

• Battery backup

• Other reliable backup power solution

Recommended Equipment

Depending on the position and client requirements:

• Noise-canceling headset (Wired USB Preferred)

• Webcam

• External monitor

• Surge protector

• Dedicated workspace